What action is taken when there is a lack of compliance with an authoritative document?

When there is a lack of compliance with an authoritative document, the appropriate action is to document and resolve the issue. This process involves first identifying the specific instances of non-compliance and ensuring that they are accurately recorded. Proper documentation serves multiple purposes: it creates a clear record of the non-conformance for accountability, it aids in understanding the scope and impact of the issue, and it sets the stage for effective resolution.

Once the non-conformance is documented, steps can be taken to investigate the root cause of the issue, assess its impact, and implement corrective actions. This approach aligns with best practices in quality management, which emphasize the importance of thorough documentation and resolution processes to maintain standards and prevent future occurrences.

Taking immediate action without proper assessment can lead to further complications or recurring issues. Therefore, documenting and resolving the issue is not only a methodical approach but also a strategic one, ensuring that compliance is restored in a sustainable manner.